Case Stories

How a 60-person Monterrey ISP automated tier-1 support using Deutsche Telekom's AI playbook

We dropped customer response times from 45 minutes to exactly 12 seconds for a regional ISP by wiring an LLM directly to their WhatsApp, FreeRADIUS, and WHMCS databases.

KytoAI & Automation Firm
·
July 12, 2026
0

Key Takeaways

  • 1Response times plummeted from 45 minutes to 12 seconds by replacing IVR with WhatsApp LLM agents.
  • 2Wiring OpenAI directly to FreeRADIUS and WHMCS allowed autonomous router reboots and billing checks.
  • 3Support unit costs dropped by 97%, eliminating the need to over-hire for repetitive tier-1 tickets.

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Preguntas Frecuentes

How long did it take to build the autonomous support agent?

The initial integration connecting the LLM to WhatsApp, FreeRADIUS, and WHMCS took two weeks to deploy.

Does the AI actually reboot routers?

Yes. Using secure webhook functions, the AI can issue direct reboot commands to the hardware when troubleshooting connection issues.

AI AutomationTelecomCustomer SupportCase Study
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Kyto

AI & Automation Firm

We design and build AI automations and business operating systems. Agency results + Academy sovereignty.

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